(Mobitel) M3 Broadband Speed හා සියල්ල දත් customer service.
අනේ ඉතින් මම මේ ආවඩපු M3 (Mobitel) HSDPA එකටත් හරි වගේ. කියලා වැඩක් නෑ. ඔන්න දවස් දෙක තුනක් GPRS හා සමාන වේගවල වැඩකරලා බැරිම තැන විනාඩි 20 hold එකේ ඉඳලා මාත් කතා කළා customer care එකට, අපරාදේ කියන්න බෑ කතාකරපු කොල්ලට හොඳට කඩුවනම් පුලුවන්… ඒ කියන්නේ අනිත් ඒවත් හොදට දන්නවා නේ 
එහම තමයි එයානම් මට කතා කළේ. මේවට තමයි දිට්ට ධම්ම වේදනීය කර්ම කියන්නේ…. මම මේ ADSL අයට හිනා වුණා මගේ M3 එක ඕනේ වෙලාවක 1Mbps කියලා….
Back in the days……
එදා…… (Update එකෙන් පසුව ඉඳ හිට ලැබෙන ඉතා හොද වේගයන්)
ඔන්න ඉතින් මාත් මගේ දන්න දේවල් දාලා මේ යකාට කිව්වා මගේ link එක දැන් දින කීපයක ඉඳලා හරිම slow කියලා, ඒ එක්කම මම ඇහුවා ඔයගොල්ලන්ගේ network එකේ issue එකක් තියනවාද කියලා. මේකා ගත්ත කටට කියාපි, නෑ කිසිම වරදක් නෑ කියලා. හරියට මූ network එක උගේ අතක් පයක් වගේ. මම කිව්වා මේ issue එක තියේන්නේ මට පමණක් නොවෙයි මගේ මිතුරන් කීප දෙනෙකුටද මේක තියනවා කියලා. මූ ඒක ඇහුනේ නෑ වගේ කියපි. Sir driver එක uninstall කරලා install කරන්න කියලා. මම කිව්වා අනේ මම Linux නේ පාවිචිචි කරන්නේ ඒකේ ඔවා කරන්න ඕනේ නැ කියලා. පසුව පුදුම අමාරුවෙන් මුට කිව්වා මගේ Dialog SIM එක දාපුවාහම කිසිම issue එකක් නැති බව. අනේ මු සියල්ල දත් නේ. මේක ගණන් ගන්තේ නැතුව කියපිය. Modem එක අවුල් කියලා. ඒක පිට දාලා ගැලවෙන්න මු අහනවා ඕක ගත්තේ අපෙන් නෙවෙයි නේද කියලා. මම කිව්වා නෑ, මම ගත්තේ ඔයගොල්ලන්ගෙන් තමයි. පුදුම අමාරුවෙන් ආපහු ඇහුවා network එකේ වෙනසක් කරාද කියලා. මූ ඒකට කිසි දෙයක් නොකියා Sir වැඩකරන්නේ කොහද කියලා අහපි. මම කිව්වා WTC එකේ කියලා. (මාව interview කරනවාද කිලා මට හිතුනා) Sir off වෙන්නේ කීයටද, මම 5ට, අපේ head office එක 7pm වෙනකන් ඇරලා Sir ඒක අරගෙන එතනට යන්න කියලා කිව්වා. මොනවා කියන්නද වෙන. මම ඉතින් හා කිව්වා.
අද….
ඇයි මේ අපේ customer ඉන්න අය customer කියන දේ හරියට අසන්නේ නැත්නේ ? ඇයි පිළිගන්න අකමැති ? මම නම් දන්නේ නෑ ඇයි මේ කියලා. technical support සඳහා ඇයි technical අය නොදමා කිසිදෙයක් නොදන්න මේ වාගේ අය දමන්නේ ?
මම ඉතින් මම දන්න මට Sale කරපු කෙනාට SMS එකක් දැම්මා මගේ දුක කියලා, අනේ අපරාදේ කියන්න බෑ විනාඩි 10 යන්න කලින් කතා කළා. කරලා, අපි network update එකක් සිකුරාදා කළා. ඒකද දන්නේ නෑ. හෙට මම කෙනෙක් office එකට එවන්නම් කිව්වා. සමහර customer ලගේ SIM මාරු කරන්න ඕනේ කියලා.
ඇයි මේක මුලින්ම ඔය customer care අය නොදන්නේ ? ඇයි ඒක කියන්න බැරි.
PING Qulity
kalinga@kalinga-laptop-acer:~$ ping www.lankacom.com
PING www.lankacom.com (203.143.20.165) 56(84) bytes of data.
64 bytes from 203.143.20.165: icmp_seq=1 ttl=116 time=96.2 ms
64 bytes from 203.143.20.165: icmp_seq=2 ttl=116 time=97.3 ms
64 bytes from 203.143.20.165: icmp_seq=3 ttl=116 time=98.5 ms
ඇත්තටම හොඳට තියනවා. එදා වගේම අදත්.
මම දැකපු දෙයක් තමයි. කලින් Gateways 3ක් M3 පාවිච්චි කළා.
1. 116.12.88.21
2. 116.12.88.22
3. 203.115.29.243
නමුත් දැන් මොනවා කළත් ලැබෙන්නේ 116.12.88.21 පමණයි. මේක load balance ප්රශ්නයක් වෙන්න පුලුවන්. මොකද පෙර gateway කීපයක් අතර load එක මාරු කර තිබුණද දැන් ඒක නැති නිසා.
මට දැන් තියන සැකයනම් මේ සිකුරාද කල update එක කලේ SLT ADSL Engineers ලාද කියලා…. දැන්නම් ඉතින් M3 එකට SLT ADSL කාලය උදාවෙලා කියලා මට හිතෙන්නේ…
මට තේරෙන විදියටනම් සිකුරාද update එක නම් HSUPA (High-Speed Uplink Packet Access) වලට network එක update කරා කියලා තමයි හැගෙන්නේ. මොකද වෙනදා නොදැකපු upload speed එකක් දැන් දකින්න ලැබෙනවා. HSDPA කියන්නේ High-Speed Downlink Packet Access කියන එකයි. තේරුම නම් HSDPA වල Download Speed වැඩි අතර, upload speed download speed වලට වඩා සමානුපාතිකව අඩුයි. මේක මගහරවා ගන්න තමයි HSUPA එන්නේ. මේකේ upload speed 5.76 Mbit/s. දක්වා යන්න පුලුවන්.
Speed Test Done few seconds before i finish this post; තව කොච්චර වෙලාවක් මේක තියෙයිද කියන එක තමයි ප්රශ්නේ.
May 22nd, 2008 at 5:52 am
කියලා වැඩක් නෑ. මට වෙලාවකට යකා නගිනවා දැන් නම්. කිසිම දෙයක් ලෝඩ් වෙන්නෙ නෑ සමහර වෙලාවට. මම දැන් ඊමේල් තුනක් යවලා තියෙන්නෙ මොබිටෙල් එකට. පිළිතුරක් ආවෙත් නෑ තවම.
May 22nd, 2008 at 11:34 am
ලංකාවෙ පාරිභෝගික සේවා වල තත්වය ගැන හැමෝටම ඇත්තෙ ඔය වගේ අත්දැකීම් තමයි.
May 25th, 2008 at 12:47 pm
අපෝ මොබිටෙල් කස්ටමර් සපෝර්ට් ගැන නම් කතා කරලා වැඩක් නෑ. දවසක් මට විනාඩි 40ක්ම චාටර් වෙන්න වුනා. කස්ටමර් සපෝර්ට් එකට කතාකරලා.
May 25th, 2008 at 12:57 pm
ඊමේල් කීපයක් හා call කීපයකට පසු, සොයාගත්තා issue එක තියනේ පිට පලාත්වල interconnectivity bandwidth issue එකක් තියනවා කියලා. දැන්නම් අයේ හරි වගේ… වෙනදා වගේ වැඩ කරනවා. මම කිව්වා වගේ මේක load blance issue එකක් වගේ. මොකද දැන් අලුත් gateway එකක් දැක්කා 116.12.88.20 කියලා.
මලමුකො මොකද වෙන්නේ කියලා
May 28th, 2008 at 1:48 pm
I’ m having the same issue. When I first connected from Kandy…I was getting connected to WCDMA connectivity…but hardly get connected to that only GPRS…now its like ‘Barabage’
May 28th, 2008 at 2:24 pm
Hi Chaminda,
for me the issues seem to be resolved now for the past few days, are you sure you still have the issue ?
Malintha also live in Kandy and he’s connection is also back to normal.
June 3rd, 2008 at 11:09 pm
I have the same problem with Mobitel. It was ok up to mid May (I got my connection in last December) and collapsed. (like SLT’s ADSL service) And again it recovered last week and then dropped.
Reason you to get two different IP numbers-
Day time Mobitel is on SLT’s backbone. (ip starting 203) After 1800 they are switching to Lanka Com’s backbone (ip starting 116)
We have two different problems. SLT is controlling transfer speeds by applying high contention ratio. (man made bottleneck) But in SLT ADSL you will get at least 480kbps (any time) to SLTNET all the time. In 2Mbps you will get approx: 1.5Mbps.
Mobitel’s problem is bit complicated. It has nothing to do with International bandwidth. Most probably it could be the last mile.
Anyway, good work that you’ll have done by taking the issue with Mobitel.
June 4th, 2008 at 8:33 am
im not sure about the 480kbps any time since we use 4 ADSL lines at peak times its around 200-400kbps some times it goes way down.
about Mobitel, for me its back to normal but from what i know its was a internal bandwidth issue (inter connectivity) its ok in col city limit but when your out of col you see this issues.
cant really compare SLT ADSL with M3 since i get 1Mbps ++ at any given time to USA and Europe with M3. so its better then ADSL; but the price. there is an issue there. but you get what you pay for right.
if you still have an issue sanath best would be to talk to them, not sure there will be any help with the customer service they have but you can try right ?
June 4th, 2008 at 1:00 pm
The problem is somewhat intermittent. Usually, I use it (Huawei E220) at my home in Col 5 and Col 8 area. It was ok for the last five months. (700kbps up) We can rule out climate conditions since we’ve managed to record 700kbps+ for more than five months. Actually this was popped up suddenly.
I agreed. Mobitel is far ahead of SLT ADSL.
Actually I have been using ADSL since 2003. And last year switched to Dialog WiMax 1Mbps service. Now using both Dialog and Mobitel. Dialog upgraded their network recently and now maintaining 700kbps+ in 1Mbps service. (irrespectively day & night) But no predictions can be given specially, Sri Lanka’s broadband services and its future.
Bell broadband is cheaper to SLT and Dialog. But I have no idea about its speeds yet.
June 4th, 2008 at 1:11 pm
sanath, better you call mobitel and check, i use the same, E220, did test this at col 1 and where i live, i get service some where from moratuwa, only 1 signal bar, but work for, since i was home for the past 4 days, didn’t notice much of a deference.
i really don’t like to talk about bell, since had so many shit issues with them. they don’t have good international bandwidth at all, (sat and around 10mbps or less) and no tech guys to talk to, so better to stay away…
i just did a test with my m3, in col1 its 1mbps ++ with SLT IP.
i use to have there 3.6mbps that hit 2.5mbps ++ those days…
June 4th, 2008 at 1:22 pm
Sorry I forgot to tell you, in my first comment the speeds I have mentioned 400kbps and 1.5Mbps are to SLTNET web site 24×7. Say if you download Eudora, you will get max blast. This example is to show how SLT controls its international bandwidth.
June 4th, 2008 at 1:42 pm
yes, thats right, they don’t have any issues with there last mile connectivity. there is one this for your e220 i can say, did you update it to the latest software ? where it support 7.2mbps
June 4th, 2008 at 4:12 pm
No. Will you please let me know how to. I saw it on the web but could not.
June 4th, 2008 at 4:26 pm
i have email you the info
June 4th, 2008 at 4:28 pm
here the link for the update info on e220
http://sinhala.kalingasblog.com/2008/04/13/hspa-%e0%b6%b8%e0%b7%9c%e0%b6%a9%e0%b6%b8%e0%b6%ba%e0%b6%9a%e0%b7%8a-computer-%e0%b6%9a%e0%b7%93%e0%b6%b4%e0%b6%ba%e0%b6%9a%e0%b7%8a-%e0%b7%83%e0%b6%b8%e0%b6%9c-%e0%b6%91%e0%b6%9a%e0%b7%80%e0%b6%bb/
June 4th, 2008 at 9:21 pm
Thanks. I have upgraded the firmware but no luck. Then I changed it back to old firmware because, I did not find volume reset feature in it.
Can you check your speed with these sites?
_http://performance.chello.at:81/ Site in Austria
_http://lg.nexlinx.net.pk/ Pakistan
_http://www.internetfrog.com/mypc/speedtest/ USA
If you have time, please repeat it for couple of times.
Kaliga, my problem is intermittent. Sometimes it work and in next second it wont ( like 800kbps in first attempt and 300kbps in second attempt) And consistence was not there.
June 4th, 2008 at 11:43 pm
use _http://www.speedtest.net/
you cant really trust the site you given….
June 5th, 2008 at 12:51 pm
Kalinga, I have been using these sites for more than five years
Normally, we never depended on a single site and we monitor using several sites from USA,Europe to Far East. Then we take an average. We are doing this to eliminate possible server problems (very rare) and link problems such as congestions.
Before I take readings, I usually monitor their POP’s using BGP. We are doing this again to eliminate errors in final result.
Example: Say we have an average of 800kbps 4 out of 5, we cross check the location of the slowest, and ISP’s POP relationship. Because, if ISP is not having a POP in close proximity, this can create some problems (this is not true always) but we are doing all possible things to maintain the reliability of the test.
Mostly we are using sites with above (atleast) .5MB test file. This is to avoid “slow start algorithm” effect in TCP/IP. In some instances, we’ve used 5MB files and we monitored the consistency of the incoming data stream.
We prefer to use ftp/http based tests and minimize the use of flash based test services specially sites with small size test files below .5MB.
And we do trace route to test servers to identify the path in relation to ISP/POP.
Addition to these tests, we test video streams and file downloading test using other servers.
Finally, we are carrying out same method using other ISP services.( SLT,Dialog and Mobitel) in the future we are planning to add Lanka bell and TV Lanka’s broadband services for the test.
We have conducted speed tests using SLT ADSL services in 2006 under the guidance of TRCSL. Twice we did this at TRCSL and engineers from SLT SLT ADSL service (Mr.Priyanka Undugodage- HD ADSL and Mr.Mahinda Herath-HD Regulatory matters) were also participated. The sites I have proposed yesterday were among the sites that we used in this exercise.
Test server location SLT Dailog Mobitel Mobitel in last April
Austria 87kbps 867kbps 118kbps 881kbps
Pakistan 119kbps 568kbps 87kbps 580kbps
USA 94kbps 995kbps 54kbps 930kbps
Time of the test 1300 Date: 28.05.2008
Let’s hope Mobitel will take necessary steps to restore its service in the future. Actually, present quality is somewhat ok comparing to what we have last month.
Kalinga, If I continue, it will jeopardize the concept of your web site. If you, feel ok I can continue or I can use your e-mail
June 5th, 2008 at 1:33 pm
I think m3 is more faster than dialog 3G and ADSL i can download torrent using M3 more Faster .
I experianced this low speed issue ~2 weeks ago , but i feel now it is ok.
June 5th, 2008 at 1:36 pm
Hi sanath,
no issue, we can talk about this, even i want to get this SLT and other ISP’s on the track with the ADSL quality.
if you need servers for testing, i have few in Europe, (France and Netherlands), USA and Singapore; all run 100mbps apart from the SG one thats on a 10mbps; all of them are multi homed networks.
we can open a new post and put our test results in the post, what do you think ?
June 5th, 2008 at 1:42 pm
Ah, forgot to mention. My speeds are back to normal. Working at max speed.
June 5th, 2008 at 2:27 pm
Hi sanath,
Are you referring Mobitel GPRS 2G data speed or 3G data speed? If you are referring 3G, definitely your connection has some issue. It is better to contact Mobitel and check it before come to any conclusion about speed. I never experience this much of low speed with my mobitel 3G connections.
June 5th, 2008 at 2:31 pm
Suranga, sanath is taking about 3G (HSDPA), what he’s saying is true… time to time you do see some issues with this.
June 5th, 2008 at 2:55 pm
Dear kalinga,
I experienced speed issue before two weeks(roughly) as lot of uses experienced.But now it seems there is no issue.I can get better speed.however i can experience around 300kbps to 400kbps for short peried(Not frequently). I guess this may due to signal strength variation.
June 5th, 2008 at 3:58 pm
Hi sanath,
you can try following famous links and check the download speed .you will experience high download speeds though your testing tools show low speed . I have experienced differnent download speeds when i check with speed test tools,CNN video and youtube parallaly.
i.e,speed test tool shows around 150kbps,CNN video download video with 1.5 Mbps and youtube download with 200kbps.(these are only rough values)
http://www.cnn.com/video/
or
http://www.youtube.com/
June 5th, 2008 at 4:15 pm
Yes Kalinga, go ahead and start a new post. We can share our experiences in the future.
I have (actually I had) good contacts with SLT engineers. Specially decision making people. And I have good contacts with Dialog too. I always give my technical feed back to them and also constantly keeping the pressure on them. But I have no contacts with Mobitel.
Kalinga, I always did my best by taking issues with the technical staff. Because, customer care offices are helpless and on the top their knowledge is not that good. And nothing will happen at the end.
I made a complaint to TRCSL in 2003 regarding poor service of SLT ADSL. There was an inquiry and all SLT officials and engineers were invited. (in 2006) We did three rounds of speeds tests (from 10 am to 4pm for 3 days) using Home express (512kbps) and office express (2Mbps). And we’ve ended up with very poor speeds. But knowing the truth, TRCSL is still holding its decision.
I keep this until we all get good broadband service (above 700kbps) at affordable price where all Sri Lankan will have the access to the Internet.
Saranga; I’m referring to HSPA 3G
June 5th, 2008 at 4:36 pm
Hi,
thats good to know… will start one in my English blog.
im setting up my own download speed test servers, so we can be sure about the server side and bandwidth of the ISP
will keep in touch.
June 7th, 2008 at 5:06 pm
Hi I had a issue with Mobitel recently,interms of their SIM card. I never knew it until a courier tunred up with a new sim card. The letter stated that due to a techincal upgrade was carried out and they identified that my sim card was redundant and that theu had replaced it.. they also went unto give me 50% dciount on my rental as well.. now thats great service for me.. Did anyone else experience this????
June 7th, 2008 at 8:02 pm
Ranga…
good to know… i knew about after this update some of the customers SIM’s was replaced. not sure why.
good that some one got good customer service
June 7th, 2008 at 10:20 pm
ඇත්තටම මේ සටහන් , ප්රතිචාර කියවලම ගොඩක් දේවල් ඉගෙන ගත්තා.
June 8th, 2008 at 11:34 pm
Hi Kanlinga, I spoke to customer service the reason they had done is due to some techincal upgrade… Well problem now sorted I am happy.. Well the best part is I did not have difficulties getting though to their customer service line.. since my Contact number is priortised .. whenever I call their hotline.. which means I only have to stay on line for a not more that 60 seconds to speak to an agent… I think if Supun can give his contact number to Mobitel they will put him in their priority list.. I think they do it will all their M3 internet customers…
June 9th, 2008 at 12:35 am
Hi Ranga,
seems your the only one getting this kind a support and service
good to know that even one is getting a good service.
not only him even i had the same issues with customers service, its ok even if they dont answer with in 20min but the customer service (most of them) dont have a clue about the technical things. so its kind a hard to get them to understand what we are taking about.
anyway… this is not only with Mobitel, Dialog and other providers has the same issue with this.
June 11th, 2008 at 12:00 am
Whats everyone opinion about Bell Broadband?I will be more happy if some operator offers un limited tarrifs
June 11th, 2008 at 8:10 am
well, cant say much about Lankabell wimax since have not experienced it my self, but i had lot of experienced with bell with dialup on WLL and CDMA, both sucks big time including the tech support, still not sure how good lankabell wimax will be since lankabell don’t really have much international bandwidth at all, even now they run on SAT, less then 10mbps i guess, so that cant be that much reliable unless they go with fiber and has 60Mbps +++;
June 25th, 2008 at 6:33 pm
අපෝ.. මමත් ගන්න හිටිය. ඒත් මෙක කියවපුවහම වහ තමා. අඩුවටම තියන අරං යන්න පුලුවන් එක නිසා. කොළඹට ඔහොමනම් කුරැණෑගලට කොහොම ඇත්ද?
June 25th, 2008 at 9:29 pm
කියන්න තම් වරදක් නැති උවද, ඉස්සර වගේ වේගයක් දකින්න ලැබෙන්නේ නෑ,
ජුනි 25 වෙනිදා මේක ගත්තේ
ඉස්සරන්ම්, 800-1000kbps දැන් වේගයන් පේනවානේ…
June 27th, 2008 at 6:42 pm
මේ සිම් එක නොර්මල් ෆෝන් එකකට දාල ඒකෙ මොඩම් එකෙන් නෙට් යන්න පුලුවන්ද?
June 27th, 2008 at 8:24 pm
පුලුව්න්, වේගෙයන් GPRS/EDGE/UMTS/HSDPA
GPRS – 32kbps
EDGE – 64kbps
UTMS – 384kbps
HSDPA – ඔයාගේ පැකේජය අනුව නෙනස්වෙයි.
ඔයාගේ ෆොන් එකේ මෝඩම් එක් තිබිය යුතුයි. එකියන්නේ USB හෝ Bluetooth හරහා පරිගනකය සම්බන්ද කර ඉන්ටර්නෙට් යන්නට.
අනික Bluetooth හරහා HSDPA වේගයන් යාමට නොහැක. මේය UTMS වලටද යම්තාක් දුරට බලපායි.
June 27th, 2008 at 10:20 pm
you can see my speed test results to different location.it seems servers located around singapore gives good speed.
indonesia
http://www.speedtest.net/result/289188229.png
philippine
http://www.speedtest.net/result/289190167.png
washington
http://www.speedtest.net/result/289192293.png
Bangkok
http://www.speedtest.net/result/289194207.png
June 27th, 2008 at 11:05 pm
Suranga,
looks good, whats the package you have ? also the time you did the speed tests ? where do you live ?
but to USA speeds are really slow, even on my 1bmps i use to get 1mbps, on your its less then 512k, from what i see you have this 3.6mbps connection.
June 28th, 2008 at 8:53 pm
Its around 10 pm. yes i have 3.6 pkg.I am living close to Colonnawa.
June 28th, 2008 at 9:03 pm
good to know saranga, but your Indonesia speed test ( http://www.speedtest.net/result/289188229.png ) really puzzled me, since you only get 384 kbps on the 3.6mbps package ( http://mobitel.lk/broadband/tariff.html ) but on your it shows around 1mbps ++
but all and all the speed has gone down 20-60% on given areas, and i have logged a complain with mobitel, will see what happens, today the speed are back to normal but not 100% ok.
June 29th, 2008 at 7:42 pm
From speedtest software I can get different speeds if I check several times. I think this is due to shared bandwidth which is used in mobile technology and internet side congestion. However we cannot expect always high values. Hope we can always get more than 1mbps soon
June 29th, 2008 at 7:51 pm
well suranga, in your case the uplink limitation is 384kbps, that was set by mobitel. then it cant be more then that what ever the case, can be less but not more, unless mobitel dont have a uplink speed limit in place.
about the shared bandwidth, not all internet services are shared, but most broadband connection are shared bandwidth, like SLT ADSL, but those don’t have a download or usage limitations, but for M3 we pay per MB, they cant say this is shared since we pay for each MB we use, if we need a sucky shared service we can always get a SLT ADSL or etc, where its cheap and unlimited, we get M3 and pay for each MB we use as we need a better service. same as ADSL vs Lease Lines.
June 29th, 2008 at 8:33 pm
Yes kalinga. I agree with you. We need better service. But shared bandwidth is technology dependent and 3G also use this technology. (I am not talking about internet side) If there are several users in my cell, definitely I will get shared radio link with other users.
June 29th, 2008 at 8:44 pm
cell is a tower that can service “X” number of users, so each cell/tower has a limitation of radio channels its has, so if the “A” cell can support “X” number of users and if that cell exceed the “X” number of users, then the cell/tower get over loaded. thus slow data rates, this is not only for Data, this is also the same for voice. if on a given area the cell/tower is over loaded then the provider must reduce the size or the cell coverage and add more cells/towers to cover the ares reducing the load on each cell/tower.
so you can see this is NOT some thing that is NOT fixable, its the basics on Cellular communication. that’s why you call them “cell” phone.
the tower interconnection or internal bandwidth can be an issue where each tower/cell is interconnected with the base or main switching station with either radio or fiber, in this case they need to increase the inter connectivity bandwidth.
so you can see nothing is impossible, its just that providers just try to expand users with out expanding there network, like whats happening with dialog.
July 19th, 2008 at 12:28 am
ok i’m asking the same thing that a couple of people have already asked but what about bell wimax? i can’t seem to find anything related to it(probably because its new sadly for me) but anyways their international gateway problem is solved now right? can someone pls point me in a direction all i want to know is if the said speed is there and if there’s a pseudo download limit,which is the case with dialog.
July 19th, 2008 at 8:18 am
i cant say much about dialog wimax but lankabell i know the speeds are not that much good and the ping levels stay 500ms ++ so from what we see its still goes via satellites witch sucks due to high delays and speeds, lankabell don’t have that good reputation when it comes it internet services.
July 19th, 2008 at 5:41 pm
all that bandwidth and they aren’t using it:O they do have a 1Tb+ submarine cable don’t they.i mean if we take the numbers they should be really good if not the best(going by international bandwidth alone)
Anyways dialog seem to be working pretty well till you hit the download limit,then the speeds start to drop.atleast thats what i’ve been hearing.oh btw jst for laughs pinging results of dialog gprs:P
Pinging http://www.Lankacom.com: Reply from 203.143.20.165: bytes=32 time=796ms TTL=69 Reply from 203.143.20.165: bytes=32 time=609ms TTL=69 Reply from 203.143.20.165: bytes=32 time=859ms TTL=69 Reply from 203.143.20.165: bytes=32 time=578ms TTL=69 Ping statistics for 203.143.20.165: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 578ms, Maximum = 859ms, Average = 710ms
July 19th, 2008 at 6:01 pm
oh well, 1Tb ++ link is own and run by SLT, but Mobitel dont have the access of this, mobitel has only a limited amount of bandwidth.
the issue seem to be back with M3 once more, and we are doing a speed test and going to forward this to Mobitel soon.
July 22nd, 2008 at 11:50 pm
ok now M3 (Mobitel Broadband – HSDPA) has come to a point where you cant even brows a page, the speeds has gone down, the pings time out all the time. this happens when they start to go via the lankacom links.
i have spoke to them few, time send them few speed test reports, nothing so far has been done.
here’s the reports and ping tests.
http://kalingasblog.com/m3/ping_test.txt
http://kalingasblog.com/m3/ping_test_yahoo.txt
speed test report
http://kalingasblog.com/m3/m3_speed_test.xls
i really dont know why they are going via lankacom when they call them self SLT !!!!
July 23rd, 2008 at 9:48 am
ok great that i got a reply from Mobitel about the M3 speed issue,
=====
Dear Mr Kalinga,
Thank you very much and appreciate your effort in gathering and analyzing the speed statistics.
Our engineering division has found the route cause with regard to your issue and in the process of rectifying it approximately in another two weeks.
Please feel free to contact me if you have further inquiries.
Thank you
Amith Suranga
Cont: 07168XXXX
==============
July 23rd, 2008 at 9:40 pm
කණගාටුවෙන් වුවත් මේකත් කියන්න ඕනේ . . .
සකල සිරින් පිරි මේ සිරි ලංකාවේ ඒ. ඩී. එස්. එල්. සම්බන්ධතා වේගය අඩුයි . . . නමුත් අය කරන ගණන් නම් වැඩියි.
උදාහරණයක් හැටියට මා සිටින ස්විට්සර්ලන්තයේ 3500 Kb/s (Unlimited Download) වේගයට මා මාසයකට ගෙවන්නේ ශ්රී ලංකා රුපියල් 6000 ක පමණ මුදලක්. ඒ එක්කම මට අමතර අය කිරීමක් නැතිව චිද්යුත් තැපැල් ලිපින 5 ක් ලැබෙනවා. මා දන්නා තරමින් 2000 Kb/s (Unlimited Download) වේගය සඳහා ශ්රී. ලං. ටෙ. මාසයකට රුපියල් 7500 ක් (වැට් සමග) අය කරනවා. ඔබලා 512 Kb/s (Unlimited Download) සඳහා රුපියල් 2600 ක් ගෙවනවා නේද? ඒ මදිවාට එක විද්යුත් තැපැල් ලිපිනයකට මාසයක් ගානේ රුපියල් 240 ක් ගෙවන්න ඕනි නේද?
පේනවාද අසාධාරණය? පේනවාද ශ්රී ලංකා ටෙලිකොම් අපේ පොකට් එකට තට්ටු කරන හැටි? ස්විට්සර්ලන්තයේ සමස්ත දළ වැටුප ශ්රී ලංකා රුපියල් ලක්ෂ 4 ක් පමණ වෙනවා. ශ්රී ලංකාවේ ඒ අගය සමහර විට රුපියල් 10,000 ක් පමණ. ඉතින් අපේ ආදායමේ හැටියට අපි ගොඩාක් ගෙවන්න ඕනි නේද? ඉතින් කොහොමද ශ්රී ලංකාවේ e-Society එකක් බිහි කරන්නේ?
අහෝ TRC, අහෝ ICTA, ඔබ කොහිද?
July 24th, 2008 at 11:37 am
well said
July 24th, 2008 at 2:32 pm
As they have mentioned, it will take another two weeks to sort out the issue. They pretended that they were totally unaware about the issue until Kalinga drew the attention. What a surprise!! Could be Mr. Amith Suranga is a new recruit.( I have been continuously complaining since last May about the problem)
This is usual way of catering broadband customers in Sri Lanka. Crafted stories were uttered to misguide the users in the country as a usual practice.
Having a good quality BB service in Sri Lanka is nightmare.
What they should do is, they should waver the rental for this period if they accept their QoS issue openly like this.
Most probably, it could be the overloaded cells due to large number of users and limited cells sites. There is no relationship in the backbone. (Whether its SLT or Lankacom)
It s another typical Sri Lankan broadband service.
July 24th, 2008 at 3:43 pm
Sanath Siriwardena,
no its not a network overloaded issue, from my test we found the packet lost happen in one of there internal gateways/routers.
since we did the test at the same time from multiple locations and the speed are the same.
July 24th, 2008 at 5:15 pm
If immediate nodes starts to drop packets, you ACK from other routers could also affected. This is the reason you to see packet dropping in other nodes in the path. This is very basic and easy to understand but require same experience.
Take it like this- Say you have 3 nodes A,B and C. A represents your immediate node and “c” is the gateway. And there is another node middle node called “B”.
If A and B get congested due to local traffic, these nodes started to drop packets due to its congestion. If you do a ping under this situation your ACK packet coming inward from node “c” has to come through these congested nodes of B and A. So its return is disturbed. This delay ACK from node c is indicated as a packet drop (Time out RTT)
The other thing is gateway routers indicate pack drops due to congestion. The gateway congestion usually incorporated with inadequate bandwidth issues in related to International backbone segment. Hope you are well aware about the capacity of SLT and lankacom. There is no bandwidth issue in the International segment.
Say if they have any problem in the International segment as you have mentioned, opening up bandwidth will never take more than 5 minutes. (They don’t consume 2 weeks for this type of adjustments) Same, if they can locate bad nodes, they too can be replaced.
Remember, usually packet dropping mechanism is triggered with congestion. Congestion creates by the inadequate bandwidth.
July 24th, 2008 at 5:36 pm
Hi Sanath,
i think you miss the point, i was NOT taking about the international bandwidth, i was taking about the issue they have with the Router
the fault is a bad router dropping packets.
also see there reply from Mobitel
“Our engineering division has found the route cause with regard to your issue”
also you say
“Hope you are well aware about the capacity of SLT and lankacom. ”
yeah but that has nothing do with Mobitel since its all depend on how much bandwidth either SLT or Lankacom is given to Mobitel.
“opening up bandwidth will never take more than 5 minutes.”
oh well, its not that simple, since bandwidth cost, some one have to pay for it, so even if Mobitel has an issue with there international bandwidth, its not that simple to open up more bandwidth if they don’t have it
cos they will always think about the cost.
“Say if they have any problem in the International segment as you have mentioned, ”
where i have mentioned that ?
July 24th, 2008 at 11:29 pm
I’m having this problem since last May. This quality degradation was the reason me to ended up with your blog. (I did a search using “poor quality M3” and found your blog)
This is not a unique problem to me. And I should say, we did not have any complaints on M3 up to last May. Whenever I take speed issues with Dailog’s WiMax (I’m using Dialog’s 1Mbps WiMax since July 2007) I always ask Dialog to take examples from M3 service. During first six months they have done a wonderful job.
If we go through you blog, it shows us how Mobitel gave excuses in the past, even for your inquires-Network updates/SIM problems etc.,
So this is not a new problem and it was there for the whole three months. In some instances it recovered, but never last long. Rather the quality was never reached its previous standard. You also confirmed this in your comment (comment no: 36)
We all know that this is not a new problem popped out so suddenly.
And if it’s a router/node, it could be replaced overnight.
“oh well, its not that simple, since bandwidth cost, some one have to pay for it, so even if Mobitel has an issue with there international bandwidth, its not that simple to open up more bandwidth if they don’t have it cos they will always think about the cost”.
I take International bandwidth as an example to prove – if there is packet drop as you have mentioned, in one of their internal/gateway routers, the reason could be the lack of bandwidth.
As a general practice, gateway routes are configured with larger buffer size to accommodate the traffic to flow evenly through the node without causing any congestion. Therefore, gateways are 99% congestion free theoretically in a good network environment. With no or less contention ratio, its duty highly concentrates on BGP and not the controlling of traffic which lies outside its scope.
To be more precise, the closest reason to be the gateway to drop packets would be the lack of international bandwidth. (if the gateway is to blame)
When it comes to cost issues relating to the International bandwidth, actually we have to consider lots of things such as total customer base then and now.
1. If Mobitel is really looking after its customers they have to open up the bandwidth according adding of new customers. Actually its not a business of ours, what we need is a good service for what we pay. Hope you also agree with me. If operator cannot cope with the growing number of customers like SLT, this could be a more serious than we ever thought of.
2. On the top, the International bandwidth charges were slashed down by 80% since 2002.
(This is the reason Sri Lankan ISP’s to acquire Gbps International bandwidths)
• yeah but that has nothing do with Mobitel since its all depend on how much bandwidth either SLT or Lankacom is given to Mobitel.
No. SLT or Lankacom never give badwidth to Mobitel on their own. Mobitel can obtain bandwidth ( even 622Mbps channels)according to their requirements. It is the sole duty of the Mobitel to acquire enough bandwidth periodically to facilitate its growing number of customers. For not acquiring enough bandwith (there is no such problem and even if they have similar issue, they can upgrade Intl bandwidth within 5 minutes if Mobitel really cares its customers)
I hope you never misunderstood my example( 5 minutes) 5 minutes example taken to show how easy and cheap the international bandwidth is.
Say if they have any problem in the International segment as you have mentioned
• where i have mentioned that ?
We are not arguing I hope. – Gateway routes rarely drop packets under the normal network condition. I have already explained this. And you said you have noticed discarded packets (my test we found the packet lost happen in one of there internal gateways/routers) somewhere in the gateway. Your observation report valid under these conditions:
1. Gateway router problem – could be replaced overnight/ SLT is having 4 gateway routes and all 4 in good operational condition (24.07.2008) if one fails, traffic automatically diverts via other 3 gateway routers.
2. Lack of International bandwidth – Mobitel could acquire a new capacity without any problem with proportionate to its new users.
My question is, why take 3 months? Or even two weeks?
Not only you and me, we all suffer due to these malaises in the broadband services in Sri Lanka. SLT, Mobitel and Dialog all do the same business.
What we should do?
Speak the truth also by educating others. Never let operators to fool the users with misleading answers.
My apologies for taking your space. But we mustn’t allow operators to mislead our innocent users.
And don’t forget I’m still using my M3 and I pay 1,500 monthly. So I think I have entitled to get proper broadband service for what I pay.
Now my download speed is indicated as 67kbps in M3. (24.07.2008 Time 23.07)
July 25th, 2008 at 8:22 am
hi Sanath,
i do agree with what your saying, but as they say this is a “router” issue, let wait and see for 2 weeks, and yes the issue was there since may, thats why i wrote this blog, and i do know the Mobitel customer service take you around the bush and give you million things saying nothing is wrong.
i was on hold for more then 20min at times just to talk with them, even when i do i end up taking with a smart mouth idiot who don’t understand Kbs to kpps. so i know how this ppl treat customers.
also what i always say is M3 cant say this is shard since we pay for the bandwidth use use unlink ADSL.
other sad thing is in sri lanka customers dont really know to demand for good service or quality. they just ignore and wait to see if this will be ok, or some idiots end up defending the service provider saying is good, mine work fine.
so its really difficult in SL to work on things like this.
i had to fight for 3 months just to get them to say there is some ting wrong.
all and all TRC is to blam where they dont have any proper rules/regulation about BB quality (QoS) etc, and they hardly act up on things.
once i had an issue with Dialog where i live, the tower was almost 175% over loaded, and had to fight with them for 1 years to get this fixed. at that time i was on GPRS.
yes i feel the pain
July 25th, 2008 at 12:09 pm
Yes the biggest problem we are facing is the consumer unawareness. This is the loose point all operators enjoy. No customer resistance at all. This situation could be avoided by educating users about standards of broadband.
Keep it up.
July 29th, 2008 at 12:05 am
First i sholud thank kalinga for strating of this blog, this is the first time that i hav wrtting to this,
I exp last two days there was a big problem or some king of system upgration was done in mobitel. after yesterday internet was very fast, havent u all experiance that.
July 29th, 2008 at 12:09 am
well, yesterday and day before yesterday (26th and 27th of July) Mobitel was switching between SLT and Lankacom links but as soon as they go with Lankacom the speed went down, from yesterday night, they are going via SLT, yes speed are much better now, the issue seem to be with Lankacom links.
July 29th, 2008 at 10:23 am
It seems now the isuue is OK. I am also getting better speed.
July 30th, 2008 at 11:34 pm
here’s some of the ping test 30th July @11:33pm
C:\Users\kalinga>ping -t http://www.lankacom.com
Pinging http://www.lankacom.com [203.143.20.165] with 32 bytes of data:
Reply from 203.143.20.165: bytes=32 time=92ms TTL=113
Reply from 203.143.20.165: bytes=32 time=90ms TTL=113
Reply from 203.143.20.165: bytes=32 time=88ms TTL=113
Reply from 203.143.20.165: bytes=32 time=86ms TTL=113
Reply from 203.143.20.165: bytes=32 time=95ms TTL=113
Reply from 203.143.20.165: bytes=32 time=94ms TTL=113
Reply from 203.143.20.165: bytes=32 time=93ms TTL=113
Reply from 203.143.20.165: bytes=32 time=92ms TTL=113
Reply from 203.143.20.165: bytes=32 time=111ms TTL=113
Reply from 203.143.20.165: bytes=32 time=109ms TTL=113
Reply from 203.143.20.165: bytes=32 time=87ms TTL=113
Reply from 203.143.20.165: bytes=32 time=85ms TTL=113
Reply from 203.143.20.165: bytes=32 time=95ms TTL=113
Reply from 203.143.20.165: bytes=32 time=83ms TTL=113
Reply from 203.143.20.165: bytes=32 time=92ms TTL=113
Reply from 203.143.20.165: bytes=32 time=101ms TTL=113
Reply from 203.143.20.165: bytes=32 time=100ms TTL=113
Reply from 203.143.20.165: bytes=32 time=109ms TTL=113
Reply from 203.143.20.165: bytes=32 time=87ms TTL=113
Reply from 203.143.20.165: bytes=32 time=85ms TTL=113
Reply from 203.143.20.165: bytes=32 time=94ms TTL=113
Reply from 203.143.20.165: bytes=32 time=82ms TTL=113
Reply from 203.143.20.165: bytes=32 time=91ms TTL=113
Reply from 203.143.20.165: bytes=32 time=90ms TTL=113
Reply from 203.143.20.165: bytes=32 time=89ms TTL=113
Reply from 203.143.20.165: bytes=32 time=98ms TTL=113
Reply from 203.143.20.165: bytes=32 time=97ms TTL=113
Ping statistics for 203.143.20.165:
Packets: Sent = 27, Received = 27, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 111ms, Average = 93ms
Control-C
^C
C:\Users\kalinga>
not bad at all, the link is SLT
August 5th, 2008 at 8:03 pm
so far the speeds has been good on Mobitel M3 from 28th July, today Aug-5th im seen a new Gateway IP 203.115.29.238
here’s a speed test i did @8:00pm
August 6th, 2008 at 11:14 am
another new IP for Mobitel M3, 203.115.29.239 @11:13am
speeds are back to normal as well
seems Lankacom is gone for good from Mobitel M3 ?
August 7th, 2008 at 8:30 pm
another new IP for Mobitel M3, 203.115.29.237 @8:29pm
August 9th, 2008 at 9:11 pm
Hi I found this blog when I googled for Mobitel M3. I had a bad experience with Dialog 2 weeks ao when I went I walked into their Darley road office to enquire about a Broadband connection. The service I obtained from this place was appaling as the girl who served me didn’t have any care in the world and continued to give me basic details available on their brochure and then began talking to her friends over the counter. She seemed to not take me seriously I guess as I the way I was attired was in a pair of rubber slippers.. Tell me does service have to be this bad in the country.. I think atleast Dialog must see this on public blog to learn from the harsh realities that Sri Lankan consumers are now very powerful and do not get fooled anymore by fancy promises.
August 9th, 2008 at 9:35 pm
Nalaka,
welcome to the world of customer service in Sri Lanka. not only you i have had the kind a experience with Dialog, Mobitel, Lankabell etc. all over the world, all the company’s has a saying “Customers is always right” but in Sri Lanka, “Customer is always wrong”
and when you travel around the world, you can see how they treat the customer, as a King ! but in Sri Lanka, customer is a pain to them.
well this is just the attitude of the customer care personal, as most of them has there head on the sealing (cant say the a** word
)! to them the customer is a person who annoy them and they have no intention of doing any thing to help them. this is just an attitude problem.
one thing i found is, if the customer care person is treating you bad, just yell at them, that always work
anyway, in Sri Lanka the customer are really miss educated and non demand making this bad for few people to fight for. customer must demand for there rights and fright for it.
August 20th, 2008 at 2:22 pm
today i got a call from an Engineer at Mobitel who is responsible for the HSDPA – M3 network, and he assured me that they are working on the matter and they are not just ignoring and that this blog has given them so many feed backs from the customers. and they are planing to improve the system, and to prevent this kind a issues happening in the future.
අද මට මොබිට්ල් එකේ ඉන්ජිනේරු මහතෙක් කතාකරා මේ බ්ලොග් එක ඒ ගොල්ලො බලන බව හා මේ තියන issues ඒගොල්ලන් මග නොහරින බව, පසුව කලක මෙය නැවත නොවෙන්න ඒසදහා පිලියම් යොදන බව.
August 22nd, 2008 at 1:51 pm
මේ බ්ලොගිත්ත බොහොම ආසවෙන් අද කියවීමි. වසර දෙකක් ඔස්ත්රේලියාවේ ගත කොට මව් රට ආවේ මෙ මස. එහි සේවා ස්ථානයේ නම් අන්තර් ජාල සම්බන්ධය හරිම වේගවත්. නමුත් නිවසේදී අපට සාමන්යෙන් ලබා ගත හැකි සම්බන්ධ දුර්වල ඒවා.වේගවත් ඒවා නැතිව නෙවේ. පාරිභෝගික සේවය මෙහෙට වැඩිය යම් තරමක් යහපත්. හැබැයි මිළ අධිකයි.
මේ බ්ලොගිත්ත මුල සිට අද දක්වා කියවූ විට මගෙ රට ගැන හීන් ආඩම්බරයක් ඇති වුණා.
August 22nd, 2008 at 2:04 pm
Mahesh Rajasuriya, ලංකාවට සාදරයෙන් පිලිගන්නවා
කට කහනවාට නොවෙයි නේ කියන්නේ, හිත ගිය තැන මාලිගාව කියලා. “No place like HOME!”
August 24th, 2008 at 9:36 pm
බොහෝම පින්. මව් බිම පින් බිමකැයි දැනෙන්නේ ඉන් පිට ජීවත් වන විටයි.
September 6th, 2008 at 8:28 pm
Mobitel M3 Broadband speed issues seem to be back, the connection is not stable, speeds come and goes and uplink speed has gone down as well, pages (sites) take more time to response/load…
September 13th, 2008 at 9:57 pm
අනේ අද මම Mobitel එකේ ඔය කියන 24 hours hotline (071275577)එකට කතා කරන්න හදනවා… වෙලාව 9.35pm කිසිම් දෙයක් නෑ… නික්න්ම රින් වෙනවා විතරයි…. 10.55pm එහෙමමයි… අනේ මොකට කියනවා ද මේ customer service ගැන !
September 14th, 2008 at 12:28 am
කාලිංග මහත්තයෝ, මම මේ මට නොතේරෙන දෙයක් ගැන ප්රශ්නයක් අහන්නයි යන්නේ…. මට ඒකට තරහා නැතිව උත්තරයක් දෙන්නකෝ, හොඳ මහත්තයා වගේ…
දැන්, ඔබ මොබිටෙල් M3 රැහැන් රහිත Broadband භාවිතා කරනවා අන්තර්ජාලයේ සැරිසැරීමට. මා සිතන පරිදි ඔබ පදිංචි වී සිටින්නේ කොළඹ නැතහොත් කොළඹට නුදුරු උප නගරයක. මේ ප්රදේශවල මා දන්නා තරමින් ශ්රී ලංකා ටෙලිකොම් ADSL සේවය පහසුවෙන්ම ලබා ගන්නට පුළුවනි. එය M3 සමග සංසන්දනය කළ විට මිළෙන් ද අඩුයි. එහෙම නම් ඇයි ඔබ download සීමාවක් පවතින, එමෙන්ම මාසික ගාස්තුවෙන් වැඩි M3 සේවය ලබා ගන්නේ?
මම එහෙම අහන්නේ ADSL කාර්යාල පැකේජයට රුපියල් 7000 ක පමණ මාසික ගාස්තුවක් ගෙවූ විට 2 Mbps වේගයක් සහ අසීමිත download පහසුකම ලබා ගන්න පුළුවන් නිසා. ඔබ M3 රුපියල් 1500 පැකේජය ගත්තොත් වෙබ් පිටු 300කට පමණ ගිය පසු ඔබේ කෝටාව අහවර වෙනවා. ඊට පසු වැඩිපුර මුදලක් ගෙවන්න වෙනවා තව වෙබ් අඩවිවලට යෑම පිණිස. එහෙම කරපු මා දන්නා සමහරුන්ට රුපියල් 9000 – 12000 බිල් ඇවිල්ලා තියෙනවා. ඒත් ඔවුන් M3 සම්බන්ධතාව ගත්තේ ඔවුන් පදිංචි ප්රදේශවල ADSL නැති නිසා; හරියට අපේ මලින්ත මලයා වගේ.
ඉතින් – - ප්රශ්නය නැවතත් … ඇයි ඔබ ADSL ගන්නට පුළුවන්කම තිබියදී M3 පාවිච්චි කරන්නේ?
September 14th, 2008 at 9:53 am
ආ…
හේතුනම් ගොඩක් තියනවා. ADSL නොගන්නේ මම ගෙදර ඉන්න කාලය ගොඩක් අඩුයි, අනික මම ADSL 512 එකක් ගත්තොත් Download වේගය 512 නමුත් මගේ M3 එකේ ඕනේ වෙලාවක 1mbps download වෙනවා, අනික මම ගෙදර ඉන්නකොට වැඩිය මට ඔය කියන download නම් කරන්නේ නෑ… වෙබ් එකේ පොඩි කියවීම් කරන්න හා email ගහන්න තමයි මට ගෙදරට internet ඕනේ, අනික මම හැම තැනම යනකොට මට මේක හරි වැදගත්, ADSL ගත්තොත් අරගෙන යන්න බෑනේ.
බිල ගැන කිව්වොත් මාසෙට මම 1.5GB පාවිචිකරන්නේ නෑ, ඒක නිසා මගෙ බිල ගොඩක් විට රු2500 වගේ තමයි.
ඔක්කොටම වඩ මම කියන්නේ ඔය හැම ADSL/WiMax අය කියන කතාව තමයි මේක shard ඒක නිසා වේගය ගැන අපිට guarantee කරන්න බෑ කියලා. නමුත් M3 අයට මේක කියන්න බෑ… අපි හැම MB එකක් ගානේ ගෙවනවා… අපි ගෙවන මුදලට ඒ අය හොද සේවයක් දිය යුතුමයි.
September 15th, 2008 at 11:05 am
sad but I’m about to say Bye Bye to M3, hope it will be for good, I’m going with the new Dialogs Unlimited Broadband Package, i just got a new data connection from dialog, the cost is Rs.1000 for the SIM and Rs.3000 for a refundable deposit, for Rs.2999 (+ VAT + MSL) I’m getting 5GB @ 7.2mbps (most likely less then 800kbps) and after 5GB the speed will go down to 384kbps (3G Speeds) but if i pass the 6GB limit the speed will come down to 64kbps, but the good part is i can pay Rs.100 per day after reaching the 5GB limit and keep on paying till my next bill Rs100 and keep the HSDPA speeds.
still cant say much about the service and speed, will update you after 1 month or so usage.
September 15th, 2008 at 5:47 pm
මම දැනට භාවිතා කරන්නේ dial-up, මොකද මම පදිංචි ස්ථානයට ADSL නැහැ. ඉතින් මේ dial-up සෙල්ලම හැමදාම කරන්න බැහැ… මම broadband වලට මාරු වෙන්න ඕනෑ. ඒත් කාගේ, කොයි පැකේජ් එකටද කියලා තමයි මම කල්පනා කරන්නේ. මම කාලිංග මහත්තයාගේ blog එක follow කරන්නේ මේ හේතුව නිසායි.
දැනට තියෙන්නේ තෝරාගැනීම් තුනයි.
(1) M3
(2) Dialog WiMax
(3) Dialog Unlimited Broadband
දැන් කාලිංග මහත්තයා කියන විදියට M3 කචල්. එතකොට අනිත් දෙකෙන් කොයි එකද? අපි මාසයක් බලමු. කාලිංග මහත්තයා අපිට කියයි Dialog Unlimited Broadband කොහොමද කියලා. Dialog WiMax පාවිච්චි කරන කෙනෙක් ඉන්නවා නම්, අනේ කරුණාකරලා ඔබේ අත්දැකීම් අපිටත් දැන ගැනීමට සලස්වන්න. මම හිතන විදියට මම වගේම තව අයත් මේ blog එක කියවනවා ඇති මේ ගැන තොරතුරු දැනගැනීමට. කාලිංග මහතාට විශේෂයෙන්ම මේ සම්බන්ධව ස්තුති කළ යුතුයි.
September 15th, 2008 at 6:32 pm
ආ…. සමාවෙන්න, මට මතක නැති වුණා. ඉහත සදහන් කරපු තෝරාගැනීම් තුනට අමතරව තව එකක් තියෙනවා. Dialog ලාගේ HSPA ඉන්ටර්නෙට් සබදතාව කියලා එකකුත් තියෙනවා. රුපියල් 50කට MB 5කුත්, රුපියල් 200කට MB 25කුත්, රුපියල් 500කට MB 300කුත්, රුපියල් 1000කට GB 1කුත් වශයෙන් ලබා ගන්න පුළුවන්. ඒත් අමතර දත්ත වලට ගෙවන්න ඕනෑ.
අනේ මන්දා, කොයි එක ගන්නද කියලා… මම ඉන්නේ දෙලොවක් නෙවෙයි හතර ලොවක් අතර!
September 15th, 2008 at 7:30 pm
ගොඩයා, පොඩක් බලන්න ඔයා කොචර ඩේටා දවසට පාවිචි කරනවාද කියලා, wimax තමයි මම නම් ඔයාට ගන්න කියන්නේ, කොහොම උනත් මොබලයිල් ඉන්ටර්නෙට් වලටවඩා හොදවෙයි. දැනට මගේ M3 1mbps එක හා Dialog Unlimited එක බැලුවොත්, M3 එක වේගවත්.
September 16th, 2008 at 10:16 am
Yesterday, i got my Dialog Unlimited Mobile Broadband connection, speeds are not that good but not bad either, i have only used it for 1 day so will try out for a month and see, i have put a blog about it, you can find it here http://sinhala.kalingasblog.com/2008/09/16/dialog-unlimited-mobile-broadband-hsdpa-vs-mobitel-m3-borodband/
September 16th, 2008 at 9:47 pm
ah, its seem mobitel has a new IP block (202.129.232.0 – 202.129.235.255) for HSDPA, new gateway IP 202.129.232.131 but funny thing is google detect this as Taiwan
so people get Taiwan google sites 
September 17th, 2008 at 8:05 pm
another new IP 202.129.232.136
November 21st, 2008 at 5:24 pm
Kalinga,
i am very happy to see your blog and i am really like to know about these fields.I gain more from your blog.I am not BB user using dial up and still a student. I would like to ask you something Please open a new blog regarding slt peotv vs Dialog satellite tv. and Mobitel upahara vs Dialog blaster
i really appreciate your blog.
December 14th, 2008 at 6:25 am
i am a student and after going through all the info on the web as well as this blog on M3 vs Dialog Broadband i opted to get myself a M3 connection, according to my view the main drawback about M3 is the extremely high cost of their USB modems and in this regard Dialog has a distinctive advantage bcos they retail around 10,000/- the E220 modem (Locked,thats what they say in the w.site), while at Mobitel it is around 18,000/-(Unlocked), i was able to get my hands on a modem which is locked to certain network (guess what??
and unlock it by patching and flashing. workable methods are all over the web and its simply a question on following them accurately. I have not had any problems with my BB connection so far and didn’t see any noticeable problems since last month when i started initially, hope it stays that way, i have attached a copy of the Speedtest result i just got now, and im on the 250/- package, want to thank all you guys for starting and contributing to this blog, it had immensely helped ppl like me to get a good bargain when it comes to Mobile BB connections.
December 24th, 2008 at 2:36 pm
To access internet (M3 high speed) through 3G phone:
1. What models of 3G phones (Built – in HSDPA facility) available in Sri Lanka for lowest price?
2.Is all 3G phones suitable for this task?
3.What are the devices (Modems, Date cards) uses to access internet (M3 high speed)
for lowest price?
Please reply me…..
December 25th, 2008 at 12:10 pm
3.5G phones include Nokia n95,n82,n96, SE K850,K660,W910,W890,C902 ect. No idea about other brands,but nearly all over 30,000/- i guess. You can use 3G phones for internet
Access but speed is something around 300+ kbps, so will not be able to use the 3.5G service offered by the networks. 3G phones like SE K530 are around for sale for less than 15,000 or more.
All 3G phones are suitable for internet Access by connecting to a pc via cable or bluetooth.If its a 3.5G(HSDPA) phone speed is much faster. 1Mbps [m3] as opposed to 300 something Kbps when using a 3G phone. As for modems there are the e220 of huwawei and mf620 of Zte. Prices of most are@dialog’s
and mobitel’s websites.
December 25th, 2008 at 1:42 pm
Dear rasike,
When access internet, which one (3G phone/modem) speed faster?
December 25th, 2008 at 6:58 pm
@Mahinda
speed depend on the type of phone and your connection.
say you have a 3G phone then you can go max of 386kbps, if you phone has HSDPA, then you can go at the speeds it support, check the phone specifications to see the speed.
i have a LG KU990, that support 3.6mbps, but that don’t mean you will get 3.6mbps
if you use Dialog (god help you) can get around 512kbps, if your lucky !! if you use Mobitel, you will get around 1mbps
December 25th, 2008 at 7:04 pm
Yes, when comparing a 3G phone and modem, using modem is faster. If its a 3.5G phone then speed when compared to modem should be similar.
April 21st, 2009 at 11:56 pm
හපොයි මේ ගොල්ල සියල්ල දත්! හැමෝම කතා කරන්නේ සංශුද්ධ කොපර් සල්ෆේට් වගේ.අනුන්ගෙ ඇද පලුදු හොයන්න කලින් තමන්ගේ වැරදි හදාගන්න බැලුවනම් නේද හොද.!!!
April 22nd, 2009 at 12:01 am
@chami
අපේ වැරැද්ද මුදල් ගෙවලා දෙයක් අරගෙන ඒක හොද සේවාවක් ඉලන එකද ?
මොකද ඔයාත ඉනේ CS වලද ? 
November 16th, 2009 at 1:22 pm
dear kalinga..
Now whats happen to your problem is that correct..i mean can u get good speed now..
…pls comment..( I’m working @ telecommunication company)
kosa..
November 16th, 2009 at 1:27 pm
@kosala
well, during the day time rather off peak, speeds are OK, but this is where i live, but during the peak time its slower, around 300~400kbps, but better then dialog here.
cant say issues are not there, its there. use to be better during the last month or so, after the package price down and upahara, data the speeds has gone down a lot.
May 1st, 2010 at 3:56 pm
Damn. im using ADSL… this connection is damn suck.ADSL speed is nt always good.i hate this. so im gonna buy m3 . but according 2 ur comments ,nw i m affraid 2 buy it . any way i hate dialog too. wat can i doo?????
May 3rd, 2010 at 10:17 am
@Wolf
this is due to a brake in the SE-ME-WE 4 cable, this should be fixed with in few days.
when getting an HSDPA, check with people around your are, thats the best way to see witch is best, since HSDPA quality depend on the area your on.
May 6th, 2010 at 1:13 pm
So tell me whats the best net connection in sri lanka? when we talk about m3 according 2 u, its nt suit 4 me.dialog also same. im using adsl. but its speed is suck maximum speed is 0.05mb per sec. im currently using 512kb… but other packages r too expensive. so slt should thing about there customers …but m3 is speeder than this.. i think its average around 0.1mb per sec.so its enough 4 me. but u said that there r some connection droping (m3).. so is it true?